I ordered 500 Canadian night crawlers, and was notified they shipped on 6/12, we had an adult at the house waiting for the delivery because it was hot outside, but they never arrived at our house. We received a call from our local post office on 6/15 telling us the worms were at their facility and they were concerned they were dying or already dead. I went and picked them up before noon on 6/16 and the worms and container were smelling terribly rotten. The post office commented that they figured they were already dead when they arrived at their facility because they were already stinking. I did not ask for them to be left at the post office nor expect them to be left there, apparently speedy worm took it upon themselves to have it changed to that method after they shipped them. Despite that I picked them up within 4 days of them being shipped and every single one of them were dead and already rotting. They were shipped in a small square box approximately 11x7x5 with two water bottles in the bottom and plastic liner in the box, the worms were mixed with a couple of handfulls of dirt and were actually in a plastic burlap type bag that was tied shut, the worms had drained or dedicated in the bottom of the container about an inch deep and most had probably drowned in it. It's obvious the method of packing was not sufficient to keep them alive for even two days much less four days, even in the inside conditions, they were never left outside at all until I picked them up at the post office. I emailed them twice asking for my money back or refund in product they sell other than worms and no response at all. They say they guarantee live arrival but apparently they don't or won't!! Since they won't even respond I have no idea why they won't reimburse me, but take it from me their odds suck since they shipped 500 to me and all were dead at least two days before they arrived. I have not received a refund or even a response from them as of today July 26, 10 days after I received the package. Would not recommend them at all!!!
we like your worms they are allways fresh.
Awesome family business!
We found one of your friends in a box of wax worms from you
Great people with great service!!
It has a face on it I sent a picture to you
Speedy Worm is a US Store based in Alexandria, Minnesota. Speedy Worm is located at 5116 Highway 82 NW, Alexandria, MN 56308, USA.
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