Oh and top it off the delivered it with out my boarding platform. Which I know was on my lift as I saw it in their yard before the boat arrived. Their response? Someone must have stolen it. No plans to make good just someone stole it off our property.
The new owners are doing a great job. Gabe and Ben are easy to work with, but the real plus is Matt and his crew.You WILL be happy before they leave your place. The only thing they didn't do was mow the grass where the dock had been sitting before they put it in. (Joke, Ben, just a joke.)
Avoid them like the plague. They lie and have no clue what they are doing.
Bought a large cable lift from these guys and had an awful experience. The plan was to deliver and make final adjustments for the boat. We had set plans for Tuesday, but they never showed up. Come Wednesday and I find out the delivered it at 5:00 am and guess what it doesn't fit the boat. So I'm stuck the boat is launched a cant get on the trailer and I can't get on my lift. I called spoke to the owner he assured me they would take care of it. Waited all day no call no show. Finally had to take a matters into my own hands so I can kind of get it on the lift.
It's Friday I've been calling and they have been promising still no one has come out. And mind you I'm only 5 miles away from their shop.
Update. Under new management as of August 2015. New manager is Ben. Walt and son Matt are gone. I went to them because of issue with the new Shorestation lift, turned out to be a bad motor switch, which should be covered by warrantee. Was happy to find out there was new management in place. This time they were great, came out right away and fixed the problem. Hopefully Ben and crew can turn the place around.
But seriously, if you want it done right, these are your guys.
Great service and products... They make the spring and fall chores a breeze!
This place is a joke, I bought a dock from them, put money down on it, 3 days later they call to say it was sold to someone else, I wasn't happy. 3 days later they call to say I can have the dock now, they come to install it in the lake, break off bolts and then charge me to come back out to fix it, paid to have lift installed, they put it out to deep can't use it, they charged me to come fix it. Then last fall they bent a leg taking everything out, said they'd fix it in the spring, they forgot they bent the leg so that delayed our install, finally get everything installed this spring, the lift is to deep again and not level, can't use it, called and explained the problem and no resolution yet, 2 months later. The other day I get the install bill and my qouted price doubled? Oh hell no, this place can kiss my ass their not getting a dime from me, tired of fighting with them over their mistakes.
Alexandria Dockworks is a US General Contractor based in Alexandria, Minnesota. Alexandria Dockworks is located at 1301 N Nokomis NE, Alexandria, MN 56308, USA.
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